Contract Terms and Conditions of Stay

These Contract Terms and Conditions of Stay are legally binding and contain the Agreement between the Client and Secret Garden Glamping (The Owner) relating to the staying in the accommodations and/or the hiring of Equipment.

A booking by a Client together with these Contract Terms and Conditions of Stay (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.

Contract Terms and Conditions of Stay (The Agreement) may only be amended to the extent agreed in writing by The Owner.

1.1 In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.

  • Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.
  • Owner (The) is Secret Garden Glamping, Turnstyle Works, Claypole Lane, Dry Doddington, Newark NG23 5HZ and/or their subcontractors or agents.
  • Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Hire Charges, including additional Equipment requests must be paid in full at the time of booking.
  • Equipment is all the physical items included but not limited to: pod/lodge, yurt tent, shepherd hut, bed and mattress, door mat, rug, cooking facilities and equipment, furniture, lighting, table, chairs, bedside tables, storage and clothes hanging, and accessories hereinafter included in the rental contract.
  • Client (The) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement.
  • Booking Form means the form issued by the Owner to the Client containing details of the Equipment, Period of Hire and Hire Charge.
  • Agreement (The) means these Contract Terms and Conditions of Stay.

Booking Confirmation

2.1 No verbal representations or arrangements are recognised by The Owner. 2.2 A booking may only be deemed valid once The Client is in receipt of Confirmation and the Agreement from the Owner. The Owner will provide a Booking Form to the client. Confirmation and Agreement is subject to availability and upon full receipt of the Hire Charge.

Acceptance of the Equipment

3.1 The Client shall satisfy himself that the equipment as supplied by The Owner corresponds to the Booking and Agreement and is in working order. Any part of the Equipment found to be faulty shall be notified to The Owner within two hours of receiving the equipment. Failure to do so will render The Client responsible for the total payment of the hire.

The Accommodation

4.1 Check-in times will be shown on our booking form. 4.2 Check-out must be no later than 12 noon on the departure date or as arranged in advance with The Owner. 4.3 No refunds will be given for earlier check out. 4.5 The Client accepts full responsibility for all Equipment.

Client’s Responsibility

5.1 The Client must accept full responsibility for all equipment and accessories provided.

5.2 The Client shall keep the Equipment in a good condition and not subject it to any misuse or wear and tear over that consistent with normal and reasonable use. Maintaining where applicable the manufacturers’ recommendations.

5.3 The Equipment should not be altered, modified or adjusted without The Owners’ prior consent.

5.4 The Client is responsible for reading carefully and adhering to the safety and operating instructions for the hire of the equipment/accommodation; should any of these operating and safety instructions not be understood, The Client agrees not to use the equipment until having a complete and full understanding of how to safely operate the hire equipment.

5.5 The Client must be aware that any injury or damage caused by disregarding the safety guidelines is entirely the fault of The Client.

5.6 The Client should not use cooking or other gas appliances of any kind inside the tent.

5.7 The Client should also not use naked flames or smoke (including E-Cigarettes) within the tent. Careful due care and attention must be observed at all times by the Client.

5.8 The Client should adhere to noise level regulation as regards to music/sound systems: no music will be allowed between 10pm and 10am. If The Client is asked to lower levels on sound systems and The Client does not comply, The Owner reserves the right to remove sound systems and return them at check out.

5.9 The Client must respect the privacy of other guests at the park.

5.10 The Client should only bring food and drinks for their own consumption: casual vending is not allowed. Absolutely no glass is permitted within the tent apart from what is provided by the owner.

5.11 The Client must be aware that any goods other than the owner’s products will not be accepted as replacement under any circumstances.

5.12 It is the responsibility of The Client to ensure that all possible steps are taken to avoid injury.

5.13 Power – phones and cameras can be charged but at the Clients own risk. The charging of E-Cigarettes is prohibited within the accommodation.


6.1 All payments must be made in advance of the event. 6.2 All payments must be made in accordance with the terms stated on The Owner’s Booking Form or these Contract Terms and Conditions of Stay. Failure to remit payment in advance of the rental term result in the termination of rental Agreement.

Loss or Damage to Owner

7.1 The Client shall during the period of hire be responsible for the maintenance and safe custody of the Owner’s equipment. 7.2 The Client shall be responsible for any damage and loss caused to The Owner’s equipment by his/her acts and omissions regardless of culpability. 7.3 The Client agrees to pay upon request by The Owner all costs incurred by The Owner in rectifying the condition of the equipment if it is returned damaged, unclean or incomplete.

Loss and Damage to Client

8.1 All of the client’s possessions are the sole responsibility of the client.

8.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event

8.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.

Liability to Third Parties

9.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.

9.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.


10.1 The Owner will hold the client’s data securely in accordance with the Privacy Policy.


11.1 The £60 deposit is non-refundable. This is because it covers the administration cost of processing the booking. If a booking is cancelled 14 days or more before the arrival date and full payment has been made, the balance after the deposit has been deducted will be refunded. If a booking is cancelled within 14 days of the arrival date, no monies will be refunded.

Force Majeure

12.1 The Owner is not liable for refunds or expenses incurred by the Client in the event that the Owner is prevented from fulfilling the Client’s booking as a result of circumstances beyond the Owner’s control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). The Owner recommends that the Client has adequate holiday insurance to cover this.

Governing Law

13.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.